Terms & Conditions

These terms ("Terms") govern (a) your use of this website (the "Site") and (b) any quotation, order or supply of goods, hardware, fragrance and scenting services (together, the "Services") provided by Scenteq Ltd ("we", "us") to you ("you", "Customer"). By using the Site or ordering Services you accept these Terms.

1. About us

Scenteq Ltd is a private limited company registered in England and Wales under company number 15033274, registered office 128 City Road, London EC1V 2NX. Contact: hello@scenteq.com, 0208 0500 297.

2. Business customers only

Services are offered exclusively to businesses acting in the course of their trade or profession. We do not contract with consumers. By placing an order you warrant that you are not a "consumer" under the Consumer Rights Act 2015 and that you have authority to bind the entity you represent.

3. Use of the Site

You may use the Site only for lawful purposes. You must not use it in any way that breaches applicable law, transmit harmful code, scrape or harvest data at scale, attempt unauthorised access, or infringe intellectual property rights. Site content is general information only and we exclude liability for reliance placed on it to the maximum extent permitted by law.

4. Quotations and formation of contract

Pricing, specifications and scent options shown on the Site are an invitation to treat, not an offer. A binding contract is formed only when we issue a written quotation or proposal ("Proposal") and you accept it in writing or pay the first invoice, whichever is earlier. Quotations are valid for 30 days unless stated otherwise.

5. Services and hardware

• We provide the Services with reasonable care and skill in accordance with the Proposal.
• Hardware supplied on a leased or managed basis remains our property, must not be modified or tampered with, and must be returned on termination.
• Where hardware is sold, title passes on receipt of payment in full; risk passes on delivery.
• Fragrances are supplied to IFRA standards with safety data sheets available on request. You are responsible for ensuring use is compatible with your own site risk assessments.

6. Customer obligations

You must provide safe and timely access to the premises, suitable power and (where relevant) access to HVAC/AHU plant, together with any landlord or building-management consents required for installation and servicing.

7. Charges and payment

Charges are as set out in the Proposal and exclusive of VAT. Invoices are payable within 30 days unless otherwise agreed. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998 and suspend Services while sums are overdue.

8. Term and termination

Either party may terminate for material breach not remedied within 14 days of written notice, or on insolvency. Managed service agreements run for the minimum term stated in the Proposal and continue thereafter until ended on 30 days' written notice.

9. Liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, we are not liable for loss of profit, revenue, goodwill or indirect or consequential loss, and our total liability is limited to the charges paid by you in the 12 months preceding the claim.

10. Intellectual property

All intellectual property in the Site, our fragrance formulations, documentation and system designs remains ours or our licensors'. No licence is granted other than the right to use the Services as agreed.

11. Data protection

Each party will comply with applicable data protection law, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR. Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf we will do so only on your documented instructions under a written processing agreement.

12. Warranties and returns

Hardware is supplied with a manufacturer warranty covering defects in materials and workmanship for the period stated in the Proposal. The warranty excludes damage from misuse, unauthorised modification, or use of fragrance not supplied or approved by us. As Services are supplied business-to-business, the Consumer Rights Act 2015 and consumer cancellation rights do not apply.

13. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including utility or network failure, supply-chain disruption, fire, flood, epidemic, industrial action or government action. Obligations are suspended for the duration of the event.

14. Subcontracting and assignment

We may subcontract installation and servicing to qualified engineers while remaining responsible for the Services. Neither party may assign this contract without the other's prior written consent, not to be unreasonably withheld.

15. Notices and complaints

Notices must be in writing and sent to hello@scenteq.com or our registered office. If something goes wrong, contact us and we will acknowledge within 5 working days and aim to resolve within 20 working days.

16. Changes to these Terms

We may update these Terms for future orders; the version in force is the one published on this page when your Proposal is accepted. Site-only terms may change at any time and apply from posting.

17. Entire agreement and third parties

The Proposal and these Terms form the entire agreement and supersede prior discussions. No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. If any clause is held invalid, the remainder continues in force.

18. Diffuser operation, placement and customer responsibility

The Customer must operate all Equipment in accordance with Scenteq Ltd's operating instructions, recommended settings and guidance.

• Placement. The diffuser must be positioned in a suitable location, preferably at a height of at least 6 feet (approximately 1.8 metres) above floor level, where practicable, to promote effective diffusion and reduce the likelihood of direct inhalation. The diffuser must not be positioned close to a person's face or in a location where fragrance is directed directly towards any person's face. As a general guideline, the diffuser should be positioned at least 3–4 metres away from areas where people may be seated or standing for prolonged periods, where reasonably practicable.
• Intensity. The diffuser should initially be operated at a low intensity and increased gradually only as necessary to achieve a comfortable fragrance level appropriate for the size and use of the space. The objective is to maintain a comfortable environment for everyone using the premises rather than to maximise fragrance intensity.
• Breaks in operation. Where appropriate, the Customer should switch the diffuser off for periods of time, including for a few hours at a time, to prevent fragrance from becoming excessive or overwhelming and to allow the environment to remain comfortable.
• Individual comfort. If any person experiences discomfort, irritation, headache, nausea, dizziness, breathing discomfort or any other adverse reaction or sensitivity to the fragrance, the diffuser should be immediately reduced to a lower intensity or switched off, and the person should move away from the fragranced area and obtain appropriate medical advice where necessary.

The Customer must not operate the Equipment at an excessive intensity, leave it operating continuously where this results in an excessive fragrance concentration, modify or interfere with the Equipment, use incompatible fragrance products, or otherwise operate the Equipment contrary to Scenteq Ltd's instructions or recommendations.

Where the Customer changes, overrides or disregards recommended settings, uses excessive fragrance intensity, incorrectly positions the Equipment, modifies or interferes with the Equipment, uses incompatible products, or otherwise misuses the Equipment, Scenteq Ltd shall not be responsible, to the extent permitted by law, for resulting excessive fragrance consumption, reduced fragrance performance, damage, additional servicing requirements or other reasonably foreseeable costs arising from such misuse.

Where additional attendance, repair, replacement, cleaning or servicing is reasonably required as a result of misuse of the Equipment or failure to follow Scenteq Ltd's instructions, Scenteq Ltd reserves the right to charge the Customer for the reasonable costs incurred.

The Customer is responsible for ensuring that relevant personnel and users of the premises are made aware of the appropriate operation and placement of the Equipment and the guidance provided by Scenteq Ltd.

Nothing in these Terms excludes or limits any liability, duty or legal right that cannot lawfully be excluded or limited.

19. Confidentiality

Each party will keep confidential all non-public information disclosed by the other in connection with the Services, use it only for the purposes of the contract, and protect it with at least reasonable care. This does not apply to information that is public through no breach, independently developed, or required to be disclosed by law or a regulator. These obligations survive termination for 3 years.

20. Data protection roles

In respect of enquiry and account contact details, each party acts as an independent controller. Where we process personal data on your behalf (for example within a service or access record you control), we act as processor and will: process only on your documented instructions; ensure personnel are bound by confidentiality; apply Article 32 security measures; engage sub-processors only under equivalent terms and remain responsible for them; assist with data subject requests, breach notification and DPIAs; and delete or return the data at the end of the Services. Details of subject matter, duration, nature, purpose, data types and data subjects are set out in the Proposal or a separate data processing agreement.

21. Health, safety and site access

You must inform us of site-specific hazards, permit-to-work requirements and access rules before attendance. We maintain public liability and employer's liability insurance as required by law, with certificates available on request, and our engineers comply with applicable health and safety legislation while on site.

22. Environmental and end-of-life

Fragrance is supplied with safety data sheets. You must store, use and dispose of fragrance and packaging in accordance with those sheets and applicable waste legislation. We will arrange collection of our hardware at end of contract; where hardware is sold, obligations under the Waste Electrical and Electronic Equipment Regulations are handled as stated in the Proposal.

23. Price review

Subscription and managed service charges may be reviewed once in any 12-month period on 30 days' written notice. If a revised charge is unacceptable you may terminate the affected service on written notice before it takes effect, without penalty.

24. Anti-bribery, sanctions and modern slavery

Each party will comply with the Bribery Act 2010, applicable sanctions and export controls, and will take reasonable steps to ensure no slavery or human trafficking occurs in its business or supply chain, consistent with the Modern Slavery Act 2015.

25. Non-solicitation

Neither party will, during the contract and for 6 months afterwards, knowingly solicit for employment any individual directly engaged in delivering or receiving the Services, except through a general advertisement not targeted at that individual.

26. Dispute resolution

Before starting proceedings (other than for urgent injunctive relief or debt recovery), the parties will escalate the dispute to a director of each party and, if unresolved within 30 days, consider mediation in good faith. Nothing in this clause prevents either party from seeking interim relief.

27. General

No variation is effective unless agreed in writing (which includes email). No failure or delay in exercising a right waives it. Nothing creates a partnership, joint venture or agency between the parties. You consent to receiving contractual notices, invoices and documents electronically, and accept that electronic signatures are binding.

28. Governing law

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.